Privacy Policy

NAVORANG (NAVORANG) operates navorang.ai — a home painting platform serving homeowners in Ahmedabad & Gandhinagar, Gujarat, India. This policy explains how we collect, use, and protect your personal information.

• Phone number — for OTP sign-in, booking updates, and WhatsApp communication.
• Quote details — room sizes, paint preferences, address/locality, and photos you upload for estimates or colour visualisation.
• Booking & payment data — job details, payment status, and transaction references processed via Razorpay (we do not store card or UPI credentials).
• Communications — WhatsApp messages, support emails, and feedback you send us.
• Usage data — pages visited, device/browser type, and approximate location (via cookies and analytics when enabled).

• Generate instant painting quotes and match you with verified local painters.
• Process bookings, payments, and job status updates.
• Send OTP codes, WhatsApp notifications, and service-related messages.
• Improve our website, AI colour tools, and customer support.
• Comply with applicable Indian laws and resolve disputes.

We share data only as needed with trusted partners:

• MSG91 — OTP delivery to your phone.
• Razorpay — payment processing.
• WhatsApp Business API — booking and support messages.
• Amazon Web Services (S3) — secure storage of photos you upload.
• Google Analytics — anonymised website usage statistics (when enabled).

These providers process data under their own privacy policies and our agreements with them.

We use essential cookies for sign-in and preferences. When you consent (or where permitted by law), we use Google Analytics to understand how visitors use our site — for example, which pages help homeowners get quotes. You can disable non-essential cookies in your browser settings.

We keep account and booking records while you use NAVORANG and for a reasonable period afterward for support, tax, and legal compliance. You may request deletion of non-essential data by contacting us.

You may request to:

• Access or correct personal information we hold about you.
• Withdraw consent for marketing messages (service messages may still apply to active bookings).
• Raise a grievance with our team or applicable data protection authorities in India.

We use encryption in transit, access controls, and secure cloud storage. No method of transmission over the internet is 100% secure — we work continuously to protect your data.

This policy is governed by the laws of India. Courts in Gujarat shall have jurisdiction over disputes relating to privacy, subject to applicable consumer protection laws.

For privacy questions or data requests, reach us at hello@navorang.ai, WhatsApp +91 98254 06775, or our contact page.